Full warranty
Your equipment is covered for as long as you maintain the plan. If something fails, we repair or replace it, at no additional charge.
Plan Fixed-cost maintenance
The Uptime Plan.
Fixed-cost maintenance and service for your D6 Labs system. One monthly fee covers warranty and service calls, so you can focus on operations, not repairs.
01 How it works
One predictable fee. We keep your system running.
The Uptime Plan is our fixed-cost maintenance plan for customers who purchase their D6 Labs system. Every system comes with a 2-year warranty; with the Uptime Plan, your equipment stays covered for as long as you keep the plan.
Service calls included
Need a technician on site? Service visits are covered under the plan for anything other than damage caused by customer negligence.
One fixed monthly fee
No surprise repair bills. No hourly service charges. Budget one amount each month and know your maintenance costs are covered.
02 Complete coverage
What’s covered.
The Uptime Plan covers the service and warranty portion of your D6 Labs system, so you never have to worry about unexpected maintenance costs.
- Equipment warranty
- On-site service calls
- Parts & labor
- Priority support
- Equipment repair & replacement. If a device fails, we repair or replace it at no additional cost. Parts and labor are included.
- On-site service. When a site visit is needed, our technicians come to you. No trip charges, no hourly billing: it’s covered.
- Priority support. Uptime Plan customers receive priority access to our engineering support team for troubleshooting and assistance.
- Preventive maintenance. We proactively monitor your system health and address issues before they become problems.
03 Straightforward terms
Simple annual renewal.
We designed the Uptime Plan to be simple and fair. The plan renews annually, and you always have a window to opt out.
- 1 yrRenewable term · auto-renews annually
- 90-dayWindow to cancel at each renewal
01
Annual renewal
The plan runs on a one-year term and automatically renews each year, so there’s no lapse in your coverage.
02
90-day cancellation window
You may cancel within 90 days of your renewal date. No penalties, no hassle: simply notify us and coverage ends at the close of the current term.
03
Transparent pricing
Your monthly rate is set upfront based on your system size. No hidden fees, no escalating charges.
04 Why the Uptime Plan
Why choose the Uptime Plan?
Predictable costs
No surprise repair invoices. One fixed monthly amount covers all warranty and service expenses, so you can budget with confidence.
Maximize uptime
With service calls included, there’s never a reason to delay a repair. Issues get resolved quickly because there’s no cost barrier to calling for help.
Peace of mind
Your system is covered. If something breaks, we fix it. Focus on running your operations and let us handle the maintenance.
Would you rather not buy the system at all? The Flex Plan includes hardware, cloud, warranty and service in one monthly payment →
Protect your investment
Add the Uptime Plan to your system.
Contact us to add the Uptime Plan to your D6 Labs system.